Appointments

Configure Appointment Details

Coronavirus - Update

Following the current guidance issued, all appointments for the foreseeable future will be on the day triage appointments. NO PRE-BOOKED appointments will be made for all clinicians. If you have a pre-booked appointment currently on the system, you will be contacted the day before to be triaged before you attend the surgery. Any queries about pre-booked appointments should be made after 11:00 to avoid blocking the telephone lines.

If you are ringing for an appointment because you have any of the symptoms listed below or suspect you may have Covid-19 then please follow the Department of Health advice and self-isolate for 7 days. PLEASE DO NOT COME TO THE SURGERY or other medical service. 

The symptoms are: Fever, new persistant cough, loss or change to your usual sense of smell or taste.

If during this time your symptoms worsen to the point you cannot manage them, you should then contact 111.

Things are changing on a daily basis and we will endeavour to keep you up to date with changes and current advice via our website. Our telephone lines are extremely busy and staff stretched to capacity so please bear with us and we will try our best to make sure you can still access medical care and treatment for non Covid-19 related illnesses.

Appointments System

You can see the doctor of your choice by making an appointment by telephone (01282 644222) or by calling in.

We may not be able to offer a routine appointment on the same day, but we will try to be as accommodating as possible. It may be necessary to question you if you require an emergency appointment, to gauge conditions needing urgent attention but you will be seen within 48 hours.

Appointments are for 10 minutes. If you feel you require more time, please advise the receptionist when booking your appointment.

If you have registered for online access you can make an appointment using your log in details via emis access. 

We are unable to offer nurse appointments on-line due to the information that is required prior to booking; the receptionist has to make the appointment with the appropriate nurse and length of time required for that appointment.

Persons arriving more than 10 minutes late will be asked to re-book their appointment in order not to inconvenience other patients.

Please remember it is one patient per appointment.

Emergency Appointments

Patients will be seen on the same day, but not necessarily by your usual doctor. Please tell the receptionist if you feel your problem is an emergency. Sick children and elderly patients will always be seen on the same day. Please try to bring patients to the surgery it is quicker than requesting a home visit.

Telephone Consultations

You may telephone for advice during reception opening times. If a doctor is not available we will advise a suitable time to ring back, or we will contact you.

Ambulance Bookings

Ambulance bookings for hospital appointments are taken from patients whom due to SEVERE MEDICAL conditions are unable to travel without assistance.

To book an ambulance please phone 08450 539078.

Home Visits

If possible please try to telephone reception before 10:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. 3 consecutive failures to attend appointments will result in removal from the practice list.

Please use any of the following methods to cancel appointments; call us on 01282 644 222, use the EMIS online facility or send an email to burnley.gp@nhs.net.  When sending an email to cancel appointments please ensure that you include the word 'cancellation' in the subject field of the email. In the main body of the email please include your name, DOB & first line of the address along with the date and time of the appointment(s) that you wish to cancel.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Practice Opening Hours

Extra GP and Nurse Appointments are now available through this practice.

  • Monday to Friday – 18:30 to 20:30
  • Saturday – 10:00 to 16:00
  • Sunday – 10:00 to 16:00

To book an appointment, call the practice or speak to reception.

Click on the image opposite to find out about extended access services across East Lancs:

More GP appointments for East Lancashire residents.pdf

Access

The surgery can be accessed via travellator to the first floor main St Peter's Centre reception then take the blue lift to the 3 rd floor. Or from the ground floor take the orange lift.

There are no stairs, however if you are unable to use the lifts please go to the main reception or ask the volunteers for assistance.