Flu & Covid Vaccines
Please click below for information when attending the surgery for your vaccination
We are busy adding more COVID booster clinics in view of the governments recent request to bring forward booster vaccinations to 3 months, PLEASE BEAR WITH US AT THIS TIME AS OUR RESOURCES ARE DIVERTED TO THE CLINICS.
Do not call the practice about your COVID booster, either wait to receive a text message from us, book online using the national booking system or call 119
If you have had a text message invite from us, please book online using the link in the text message, unfortunately the system we are using will only show appointments within the next three weeks, so if there is no availability, keep trying, alternatively book into the national booking centre either online at Book or manage your coronavirus (COVID-19) vaccination - NHS (www.nhs.uk) or by calling 119, unless you are immunocompromised you will need to be at least 6 months since your last vaccine before you can book
We are continually adding new clinics, if you are eligible for the flu vaccination (you can check here if you’re not sure: Flu vaccine - NHS (www.nhs.uk)), please make an appointment:
- Book online if you can (if you’re not already registered for our online services, email us at firstname.lastname@example.org )
- If you can’t book online, email us with your availability email@example.com and your preferred site to attend
- Only ring us if you can’t book online or email – if you’re already seeing a Practice Nurse or Health Care Assistant over the coming weeks they will probably give you your flu vaccine at the same time, similarly if you’re having your Covid booster with the practice you will be offered the flu vaccine at the same time. If you have to ring, please avoid between 8-9 and 12-2, we are currently experiencing high call volumes
- Let us know if you don’t wish to be vaccinated to ensure we don’t continue to call you – either reply to your text message or email us as above
SEVERE STAFFING PRESSURES
Our absence levels are slowly coming back to normal, although we continue to have staff testing positive the rate has slowed down, please continue to bear with us. Our staff who have been unaffected by the virus over recent weeks have done a fantastic job of keeping the surgery running by working extra hours and swapping shifts at the last minute. Those who have been affected have worked from home wherever possible
We continue to experience severe staffing pressures across all staff groups (absences currently running at between 20 and 25% of our staff over all staff groups).
We may have to cancel appointments at the last minute and you may experience delays to requests, we will do our best to prioritise where we can, please bear with us and be kind to our staff who are able to work.
Avoid telephoning us wherever possible, although if you have an urgent medical need you should telephone us. Email where possible firstname.lastname@example.org (not for medical appointments)
Please watch this website in case of similar changes over the coming weeks.
The letter below gives more information.
FACE MASKS (from 27th January 2022)
Infection prevention control guidelines to remain in place
The highest priority for the NHS remains the safety of staff, patients and visitors.
While COVID restrictions will end in many settings in England from 27th January, everyone accessing or visiting healthcare settings must continue to wear a face covering (unless they are exempt) and follow social distancing rules.
Public Health England’s infection prevention control guidelines and hospital visiting guidance are therefore set to remain in place for all staff and visitors and across all health services including hospitals, GP practices, dentists, optometrists and pharmacies to ensure patients and staff are protected.
Read the infection prevention control guidance in full at: https://www.gov.uk/government/publications/wuhan-novel-coronavirus-infection-prevention-and-control
ZERO TOLERANCE DURING THE PANDEMIC
AS A PRACTICE WE MUST CONTINUE TO FOLLOW THE STRICT INFECTION, PREVENTION AND CONTROL MEASURES TO LIMIT THE RISK OF THE VIRUS TO YOU AS PATIENTS AND TO OUR STAFF. THIS MEANS THAT WHERE POSSIBLE OUR STAFF AND CLINICIANS WILL REMOTELY TRIAGE AND ASSESS YOUR NEEDS BEFORE DETERMINING IF A FACE-TO-FACE APPOINTMENT IS REQUIRED. IF YOUR NEEDS CAN BE MET SAFELY VIA THE TELEPHONE OR VIDEO CONSULTATION THEN THIS WILL TAKE PLACE. IF A CLINICIAN FEELS YOU REQUIRE A FACE-TO-FACE APPOINTMENT THEN THIS WILL BE ARRANGED. WE HAVE BEEN OPERATING IN THIS WAY SINCE THE START OF THE PANDEMIC IN ORDER TO CONTINUE PROVIDING ALL PATIENTS WITH ACCESS TO OUR SERVICES.
THE CURRENT PANDEMIC SITUATON IS CHALLENGING FOR EVERYONE IN DIFFERENT WAYS AND WE APPRECIATE THAT THE SITUATION WE ALL FIND OURSELVES IN CAN BE FRUSTRATING SOMETIMES. UNFORTUNATELY A NUMBER OF OUR STAFF HAVE RECENTLY EXPERIENCED FOUL AND ABUSIVE LANGUAGE OR BEHAVIOUR FROM A MINORITY OF PATIENTS. THIS IS NOT ACCEPTABLE AND WE WILL NOT TOLERATE THIS SORT OF BEHAVIOUR TOWARDS OUR STAFF - ALL OF WHOM CONTINUE TO WORK TIRELESSLY DURING THIS PANDEMIC.
IN LINE WITH OUR ZERO TOLERANCE POLICY, IF YOU ARE FOUND TO BE ABUSIVE TOWARDS MEMBERS OF STAFF THE APPROPRIATE ACTION WILL BE TAKEN
Telephone Lines – Statement from the Clinical Commissioning Group (CCG)
We are aware that some of our patients have been experiencing difficulties in contacting their GP practice by telephone. On behalf of the affected GP practices, we apologise for the inconvenience that these patients have experienced. CCG colleagues have been working hard to support GP practices and the telephony provider to resolve the issues and a replacement system has now been put in place, despite delays caused by Covid 19. It does appear that the new system is now stabilising following the migration, although there have been a few teething problems which our support services acknowledge have caused issues for some patients; they are working to stabilise this. Our monitoring shows that the number of issues reported is now significantly reduced. Practices will explore how best to organise their workforce during periods of high demand. In addition, the CCG are working with stakeholders to explore options for telephony across Lancashire and South Cumbria, in the future, taking into account the latest digital technologies. We would kindly ask that callers continue to be patient with their GP practices, particularly during peak periods while the system stabilises. GP practices in Pennine Lancashire have provided a high quality service throughout the Covid 19 Pandemic and their dedicated staff continue to work extremely hard to organise and respond to high demand, as a result of patients feeling more confident to seek healthcare.
Welcome to Burnley Group Practice
Our Mission Statement
- Burnley Group Practice strives to achieve exceptional, professional standards of healthcare within a friendly and approachable healthcare setting.
- We take time to be understanding of, and caring towards people's needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our priority.
- We will work in partnership with our patients, their families and carers, involving them in decision making about their care and treatment.
- We also commit to nurturing our staff through an ethos of continuous learning and reflection.