Burnley Group Practice

AS A PRACTICE WE MUST CONTINUE TO FOLLOW THE STRICT INFECTION, PREVENTION AND CONTROL MEASURES TO LIMIT THE RISK OF THE VIRUS TO YOU AS PATIENTS AND TO OUR STAFF. THIS MEANS THAT WHERE POSSIBLE OUR STAFF AND CLINICIANS WILL REMOTELY TRIAGE AND ASSESS YOUR NEEDS BEFORE DETERMINING IF A FACE-TO-FACE APPOINTMENT IS REQUIRED. IF YOUR NEEDS CAN BE MET SAFELY VIA THE TELEPHONE OR VIDEO CONSULTATION THEN THIS WILL TAKE PLACE. IF A CLINICIAN FEELS YOU REQUIRE A FACE-TO-FACE APPOINTMENT THEN THIS WILL BE ARRANGED. WE HAVE BEEN OPERATING IN THIS WAY SINCE THE START OF THE PANDEMIC IN ORDER TO CONTINUE PROVIDING ALL PATIENTS WITH ACCESS TO OUR SERVICES.

THE CURRENT PANDEMIC SITUATON IS CHALLENGING FOR EVERYONE IN DIFFERENT WAYS AND WE APPRECIATE THAT THE SITUATION WE ALL FIND OURSELVES IN CAN BE FRUSTRATING SOMETIMES. UNFORTUNATELY A NUMBER OF OUR STAFF HAVE RECENTLY EXPERIENCED FOUL AND ABUSIVE LANGUAGE OR BEHAVIOUR FROM A MINORITY OF PATIENTS. THIS IS NOT ACCEPTABLE AND WE WILL NOT TOLERATE THIS SORT OF BEHAVIOUR TOWARDS OUR STAFF - ALL OF WHOM CONTINUE TO WORK TIRELESSLY DURING THIS PANDEMIC. 

IN LINE WITH OUR ZERO TOLERANCE POLICY, IF YOU ARE FOUND TO BE ABUSIVE TOWARDS MEMBERS OF STAFF THE APPROPRIATE ACTION WILL BE TAKEN

• Burnley Group Practice strives to achieve exceptional, professional standards of healthcare within a friendly and approachable healthcare setting.
• We take time to be understanding of, and caring towards people's needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our priority.
• We will work in partnership with our patients, their families and carers, involving them in decision making about their care and treatment.
• We also commit to nurturing our staff through an ethos of continuous learning and reflection.

Your complete GP medical record will be digital and stored in a secure cloud based clinical system (only accessible by your GP practice) with the paper based records being securely destroyed following BS EN 15713:2009 Secure destruction of confidential material.  Your GP will still be able to access your records easily within this system. The scanning and destruction of the paper records will follow strict data protection guidelines adhered to by the NHS.  As with paper based records, digital records are stored for the durations specified in the Records Management Codes of Practice for Health and Social Care. For GP patient records, this states that they may be destroyed 10 years after the patient’s death if they are no longer needed.

If you wish to discuss the scheme, please inform the Practice direct either by letter or via e-mail.

 Burnley Group Practice

3^rd Floor, St Peters Centre

BURNLEY

BB11 2DL

Tel. 01282 644222

Email: burnley.gp@nhs.net

There is more information available at https://www.nhs.uk/your-nhs-data-matters