Burnley Group Practice

AS A PRACTICE WE MUST CONTINUE TO FOLLOW THE STRICT INFECTION, PREVENTION AND CONTROL MEASURES TO LIMIT THE RISK OF THE VIRUS TO YOU AS PATIENTS AND TO OUR STAFF. THIS MEANS THAT WHERE POSSIBLE OUR STAFF AND CLINICIANS WILL REMOTELY TRIAGE AND ASSESS YOUR NEEDS BEFORE DETERMINING IF A FACE-TO-FACE APPOINTMENT IS REQUIRED. IF YOUR NEEDS CAN BE MET SAFELY VIA THE TELEPHONE OR VIDEO CONSULTATION THEN THIS WILL TAKE PLACE. IF A CLINICIAN FEELS YOU REQUIRE A FACE-TO-FACE APPOINTMENT THEN THIS WILL BE ARRANGED. WE HAVE BEEN OPERATING IN THIS WAY SINCE THE START OF THE PANDEMIC IN ORDER TO CONTINUE PROVIDING ALL PATIENTS WITH ACCESS TO OUR SERVICES.

THE CURRENT PANDEMIC SITUATON IS CHALLENGING FOR EVERYONE IN DIFFERENT WAYS AND WE APPRECIATE THAT THE SITUATION WE ALL FIND OURSELVES IN CAN BE FRUSTRATING SOMETIMES. UNFORTUNATELY A NUMBER OF OUR STAFF HAVE RECENTLY EXPERIENCED FOUL AND ABUSIVE LANGUAGE OR BEHAVIOUR FROM A MINORITY OF PATIENTS. THIS IS NOT ACCEPTABLE AND WE WILL NOT TOLERATE THIS SORT OF BEHAVIOUR TOWARDS OUR STAFF - ALL OF WHOM CONTINUE TO WORK TIRELESSLY DURING THIS PANDEMIC. 

IN LINE WITH OUR ZERO TOLERANCE POLICY, IF YOU ARE FOUND TO BE ABUSIVE TOWARDS MEMBERS OF STAFF THE APPROPRIATE ACTION WILL BE TAKEN

• Burnley Group Practice strives to achieve exceptional, professional standards of healthcare within a friendly and approachable healthcare setting.
• We take time to be understanding of, and caring towards people's needs. We endeavour to be equitable and responsive in our approach to serve our diverse population, with safeguarding vulnerable individuals and groups our priority.
• We will work in partnership with our patients, their families and carers, involving them in decision making about their care and treatment.
• We also commit to nurturing our staff through an ethos of continuous learning and reflection.

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